+44 207 0303 174
SA +27 82 565 8081

Cost effective

Incident Desk offers competitive installation costs and maintenance fees.

Wherever you go

Monitor every aspect of your facility/city from a desktop, via the web or through the app.

In-house or in the cloud

Incident Desk can be configured as a fully cloud-based managed service or installed on-site as a stand-alone in-house solution.

Easy to use

Incident Desk is based on clear concepts and easy-to-use functions. It is also a Wizard-based system, which means that it’s really easy to install and manage.


Incident Desk can deal with an unlimited number of geographical areas, service providers (e.g. boroughs, security companies and social services) and members of the public.

Best practice

Shared services keep growing, which means that shared information, across a collective, is available for analysis. Naturally this is only done once all necessary legal boxes are crossed and all ‘i’s are dotted.


The system is built to adapt as your requirements change. You can add what you need (e.g. a new service supplier or category) as you go – without requiring advanced technical skills or additional money.


Incident Desk is fully enabled to handle a “built environment”. This means that the system can give you invaluable reporting on incidences and activities in any sized geographic area (e.g. across countries, counties, cities, buildings, floors or rooms).

Many sources, one system

Incident Desk can manage SMS, email, smartphone apps and existing third party software, and integrate it into one solution. This saves time, prevents information from “slipping through the cracks” and gives you visibility into all your tasks at any given time.

All together now

The mobile app makes Incident Desk available to everyone, everywhere. There is no limit to the number of apps that can use the system at the same time. This means that you, your service suppliers and members of your community can simultaneously communicate and process activities.

Public safety

Incident Desk uses SMS, email, heat maps, geo-location tracking and mobile devices to collate, track and identify all incidents related to the general public. These powerful reporting capabilities enable management to track areas that indicate high risk and take measures to proactively prevent crime and accidents.

Functional Solutions

That will work for you industry!