Smart Functions

Incident Desk is designed with users in mind. This means it’s intuitive to use and offers vital at-a-glance information to help mangers make informed real-time – and longer-term – decisions.


  • Wizards
  • Real-time GPS heat maps
  • End-to-end SMS and email management
  • Roll-up / drill down reporting
  • Real-time statistical analysis
  • Offline caching
  • Unlimited service requests across multiple regions, cities and buildings.