Core Functions

  • Site and location
    • Country, region, town, building and floor
  • GPS Geo-fencing (layer and site)
    • Incident heat maps for site and location
  • Smart phone location recognition
  • Service requests
  • Entities
    • Company, service provider and customer
  • Real-time, automated routing of incidents and service requests to entities by site, location and category
  • Category flexibility
    • All functional categories have unlimited trees and branches. For example, there can be an unlimited number of service request categories and each service request category can have an unlimited number of service request category types.