When assets and lives are on the line, it’s critical that sources are received, routed and responded to in the right way, at the right time. Incident Desk helps security managers address the many operational complexities of modern security management, including complete mobile solutions, guard on-duty management, customer communication management, real-time crime visualisation and analysis.
- The fast and efficient management of incoming communications from multiple communication mediums, including: security cameras, telephone calls, emails, SMS and mobility applications, among others.
- Direct responses for alarms, armed response, guarding, CCTV monitoring, access control and control rooms.
- The ability to route security incidents to an unlimited number of service providers –depending on type and location.
- Uses heat maps to track incidents and monitor high-activity areas.
- Keeps a full history record that can be recalled for analysis and intelligence to drive future safety and security improvements.