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SA-developed software to man UK oceans

The UK's National Oceanography Centre (NOC) has deployed a South African-developed software solution to improve and automate its site and facility management.

Developed in SA and distributed by Solution House UK, Incident Desk is an incident and service request sourcing, routing and management engine. It provides site and facility managers with functionality for recording, tracking, visualising, alerting, escalating and reporting on site-related incidents, from infrastructure repair, scheduled service checks, intrusion alerts and criminal incidents.

It also eliminates manual incident reports and introduces mobile incident management for security and maintenance staff.

Friday, 05 August 2016 22:35