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Solution House to transform National Oceanography Centre’s FM processes

Solution House has taken control of the National Oceanography Centre’s (NOC) site management, which will see the UK’s largest marine science and research institute have its facilities management processes transformed through the introduction of software, known as Incident Desk – an automated mobile incident management for security and maintenance staff.

The South African developed software is a universal incident and service request sourcing, routing and management engine that provides site and facility managers with advanced functionality. These include recording, tracking, visualising, alerting, escalating and reporting on any number of site-related incidents, from infrastructure repair, scheduled service checks, intrusion alerts and criminal incidents among others.

The decision to opt for Solution House’s Incident Desk software was made in light of the NOC needing greater mobility, simplicity and efficiency – particularly for an organisation that encounters a variety of specific challenges; such as sea level change, the oceans’ role in climate change, predicting and simulating the behaviour of the oceans, development, the future of the Arctic Ocean and long-term monitoring technologies.

Saturday, 15 October 2016 22:42