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Incident Desk captures, categorises, routes, tracks and manages incidents and service requests to resolution – quickly, accurately and simply.

How incident Desk Works in 3 Easy Steps

Incident Desk can be customised to specific needs in a number of different environments – ranging from facilities, asset and mixed-use management to matters of public safety and security.

With clear concepts, easy-to-use functions, multiple communication options, activity tracking maps and fast performance, Incident Desk helps managers coordinate, collate and oversee their businesses with greater efficiency, transparency, compliance and cost control.

Incident Desk sources incidents and service requests from numerous sources such as call centre operators, our own smart phone apps, third party smart phone apps, SMS, GPS location-based SMS, email and other devices.
Depending on what is logged and the origin or GPS location of the incident, Incident Desk will automatically route the service request to an entity, department or person.
The system receives, responds, manages and reports on incidents and service requests.

All in 1 Solution

Why Choose Us

Cost effective

Incident Desk offers competitive installation costs and maintenance fees.

Wherever you go

Monitor every aspect of your facility/city from a desktop, via the web or through the app.

In-house or in the cloud

Incident Desk can be configured as a fully cloud-based managed service or installed on-site as a stand-alone in-house solution.

Easy to use

Incident Desk is based on clear concepts and easy-to-use functions. It is also a Wizard-based system, which means that it’s really easy to install and manage.

Many-to-many

Incident Desk can deal with an unlimited number of geographical areas, service providers (e.g. boroughs, security companies and social services) and members of the public.

Best practice

Shared services keep growing, which means that shared information, across a collective, is available for analysis. Naturally this is only done once all necessary legal boxes are crossed and all ‘i’s are dotted.

Flexible

The system is built to adapt as your requirements change. You can add what you need (e.g. a new service supplier or category) as you go – without requiring advanced technical skills or additional money.

Geo-fencing

Incident Desk is fully enabled to handle a “built environment”. This means that the system can give you invaluable reporting on incidences and activities in any sized geographic area (e.g. across countries, counties, cities, buildings, floors or rooms).

Many sources, one system

Incident Desk can manage SMS, email, smartphone apps and existing third party software, and integrate it into one solution. This saves time, prevents information from “slipping through the cracks” and gives you visibility into all your tasks at any given time.

All together now

The mobile app makes Incident Desk available to everyone, everywhere. There is no limit to the number of apps that can use the system at the same time. This means that you, your service suppliers and members of your community can simultaneously communicate and process activities.

Public safety

Incident Desk uses SMS, email, heat maps, geo-location tracking and mobile devices to collate, track and identify all incidents related to the general public. These powerful reporting capabilities enable management to track areas that indicate high risk and take measures to proactively prevent crime and accidents.
 

WHAT OUR CLIENTS SAY

Our Clients